Celebrity Cruises makes every effort to make cruising accessible to everyone. Below please find information on assistance options that our guests frequently inquire about. The most up-to-date information can be obtained through the Celebrity Cruises Access Department here. Please be advised: You will need to provide your Celebrity Cruises reservation number to the Access Department to reserve your accessible cruising service.
Pier Assistance Program
The Pier Assistance program offers boarding and departure assistance with wheelchairs to guests with mobility issues for you and your traveling companions. Please email Jazz Cruises at pierassistance@jazzcruisesllc.com or call us at 844.852.9987. and a member of our guest services team will add this accommodation to your reservation.
Wheelchairs and Scooters
Wheelchairs and scooters are available to rent from several sources and will be delivered to your stateroom before you board. Celebrity Cruises Access Department will be able to coordinate wheelchair and scooter rentals for you during your cruise.
For more information, contact the Celebrity Cruises Access Department at 1.866.592.7225 or special_needs@rccl.com.
Some rental services that operate within the Fort Lauderdale area include Special Needs at Sea and Scootaround Rentals. Call Special Needs at Sea at 800.513.4515 or visit their website here. Or call Scootaround at 888.441.7575. or visit their website here.
Dietary Needs
If you have special dietary needs, you will need to discuss these with the Celebrity Cruises Access Department. For special dietary needs, Celebrity Cruises asks that you give them 60 days of advance notice.
For more information, contact the Celebrity Cruises Access Department at 1.866.592.7225 or special_needs@rccl.com.
Medical Needs
If you have medical needs, such as storing medicine or needing distilled water, you will need to discuss these needs with the Celebrity Cruises Access Department. Your stateroom will have a small refrigerator that may be adequate for storing medicine that needs to be refrigerated but please confirm this with Celebrity Cruises.
For more information, contact the Celebrity Cruises Access Department at 1.866.592.7225 or special_needs@rccl.com.
Dialysis Treatment
Guests requiring continuous ambulatory peritoneal dialysis are welcome to board all Celebrity Cruises vessels. However, Celebrity Cruises does not have the ability to assist or administer hemodialysis treatments. Guests using peritoneal dialysis should have all solutions and equipment needed to perform the dialysis delivered to the vessel on the day of sailing at least two hours prior to sailing.
For more information, contact the Celebrity Cruises Access Department at 1.866.592.7225 or special_needs@rccl.com.